Warranty Support

The product carries a 3-year limited warranty from the original date of purchase, subject to these terms and conditions.

The warranty period begins from the original purchase date and does not restart upon warranty registration, repair or replacement of a component.

Please retain your purchase invoice or Order ID as proof of purchase.

The warranty covers manufacturing defects in eligible components arising during normal and intended use of the product.

Warranty eligibility is subject to assessment and confirmation by LUKZER's technical team.

Depending upon the nature of the defect and the outcome of the assessment, LUKZER may provide troubleshooting assistance, repair the affected component, replace the affected component, or provide another appropriate resolution.

The warranty does not cover damage, malfunction or failure resulting from:

• Incorrect installation, assembly, wiring or handling;
• Failure to follow the supplied installation, operating, safety or care instructions;
• Misuse, negligence, accidents or improper use;
• Unauthorised modification, dismantling or repair;
• Damage caused while shifting, transporting or relocating the product after delivery;
• Exposure of electrical components to water, moisture or unsuitable environmental conditions;
• Damage resulting from external electrical conditions or customer-side causes;
• Use beyond the product's intended purpose, specifications or recommended load capacity;
• Use of incompatible or unauthorised third-party components where such components cause or contribute to the failure; or
• Normal wear and tear or cosmetic deterioration that does not affect the normal functioning of the product.

Adapters or controllers that are burnt or damaged due to customer-side or external causes are excluded from the original product warranty.

However, burning, marks or visible damage alone will not automatically establish customer responsibility.

The cause of the damage will be assessed by LUKZER's technical team before warranty eligibility is determined.

For safety reasons, do not reconnect or operate burnt or visibly damaged electrical components.

Customers should use adapters, controllers and other electrical components supplied or approved by LUKZER.

Installing and using an adapter or controller purchased from an outside or unauthorised supplier may affect warranty coverage for the motor, adapter and controller where the reported failure is caused by or related to the third-party component, to the extent permitted by applicable law.

Customers are advised to contact LUKZER Support before replacing electrical components.

Customers may purchase replacement components directly from LUKZER, subject to availability and compatibility.

To request warranty assistance, customers may be required to provide:

• Purchase invoice or Order ID;
• Product model number;
• Details of when the issue occurred;
• Confirmation of whether the issue began during initial installation or after a period of normal operation;
• A brief description of the issue;
• Relevant photographs; and/or
• A clear video showing the controller display and issue, where safe to do so.

LUKZER may request additional information or inspection of the affected component where necessary to assess the claim.

Safety Notice: Do not reconnect or operate burnt or visibly damaged electrical components merely to record a video. Please submit clear photographs instead.

Submission of a warranty claim does not automatically confirm warranty eligibility.

LUKZER's technical team will review the information provided and may request additional troubleshooting, photographs, videos or inspection of the affected component.

Warranty eligibility and the appropriate repair, replacement or other resolution will be determined following assessment.

Any applicable charges for paid service, repair or replacement will be communicated to the customer for acceptance before proceeding.

A component supplied as a replacement under the original product warranty does not restart or extend the original warranty period.

The repaired or replaced component will remain covered for the balance of the applicable original product warranty period, unless otherwise specified by LUKZER in writing.

Customers are encouraged to register their product using the warranty registration facility provided by LUKZER or by scanning the warranty QR code supplied with the product.

Warranty registration assists LUKZER in providing faster product support.

The original product warranty period begins from the date of purchase, irrespective of the date of warranty registration.

Proof of purchase may be required when submitting a warranty claim.

These warranty terms are subject to applicable law and do not exclude, restrict or limit any statutory rights or remedies available to consumers under applicable law.

Where any provision of these terms conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.