Lukzer accepts payments through UPI, major debit and credit cards, digital wallets, and net banking. Cash on Delivery (COD) is available for orders up to ₹3,000.

At the moment, Lukzer does not offer EMI or Pay Later options directly on our website. However, some banks or card providers may allow EMI conversion or Pay Later .

A GST invoice is automatically generated for every order placed on Lukzer.com. You can download it from your order confirmation email or from the My Orders section

Cash on Delivery (COD) is available for most serviceable PIN codes across India, on orders up to ₹3,000. You can check if your location is eligible by entering your PIN code on the product page or at checkout. If COD isn’t available in your area, you can choose from our secure online payment options such as UPI, cards, wallets, or net banking.

Once your payment is completed, you’ll receive an order confirmation email with your order ID and payment details. You can also check your order status anytime under My Orders on Lukzer.com. If the amount has been deducted but you haven’t received confirmation within a few minutes, please contact us at info@lukzer.com, and our team will be happy to help.

If your payment fails but the amount is debited from your account, don’t worry — the bank usually reverses it automatically within 3–7 business days. You can also reach out to us at info@lukzer.com .

At the moment, Lukzer doesn’t offer a pre-scheduled delivery option. Once your order is shipped, you’ll receive updates and a message from the delivery partner when your package is out for delivery. You can then contact the courier directly to check if a specific delivery time can be arranged.

Once your order is shipped, you’ll receive an email with a tracking link. You can use that link to track your shipment in real time.

We currently ship all orders through our trusted delivery partner, Delhivery, to ensure safe and timely delivery across India. Once your order is dispatched, you’ll receive a tracking link via email so you can follow your package’s journey right to your doorstep.

You can update your delivery address only before your order is dispatched. Once the order has been shipped, the address can’t be changed. If you need to make an update, please contact us at info@lukzer.com as soon as possible, and our team will do their best to help before dispatch.

For furniture items, we offer replacements only if the product is damaged during transit. In such cases, please email us at info@lukzer.com with clear photos of the damage within 7 days of delivery. Our team will review the details and provide a suitable resolution on a case-to-case basis.For sofa covers, we do have a return policy. You’ll need to contact us via email within 7 days along with relevant images.Please note that requests made after this period cannot be processed.

To request a return or replacement, please email us at info@lukzer.com

A return will be accepted only if: The request is made within7 days of delivery. The product is unused, in its original packaging, and includes all parts or accessories. Clear photos or videos showing the issue (damage, defect, or wrong item) are shared with us at info@lukzer.com . Once reviewed, our team will confirm whether the product qualifies for return or replacement.

Our products currently do not come with a warranty. However, we ensure every item is thoroughly checked before dispatch to maintain high quality standards.If you face any issue after delivery, you can always reach out to us at info@lukzer.com, and our team will be happy to assist you with the best possible solution.

At the moment, mechanical parts and furniture frames are not covered under any warranty. However, if you experience any issue or damage during delivery, please inform us within 48–72 hours at info@lukzer.com with photos, and we’ll review the case to help you resolve it promptly.

If any part of your product is damaged or missing, please contact us at info@lukzer.com

We’re sorry, but spare parts or hardware are not available for separate purchase at the moment. If you receive a product with missing or damaged parts, please email us at info@lukzer.com within 48–72 hours, and our team will help resolve the issue.

Lukzer products are crafted from high-quality, durable materials to suit modern Indian homes:

Yes, the actual color of the product may vary slightly from what you see on your screen due to lighting conditions, display settings, or photography effects. We strive to

The dimensions provided on Lukzer.com are exact measurements of the product. Please refer to these details on the product page to ensure the item fits perfectly in your space.

Lukzer sofa and chair covers are easy to care for:Machine wash in cold water (up to 30°C) on a gentle cycle.Use mild detergent; avoid bleach or harsh chemicals.Air dry in shade to maintain the fabric’s color and elasticity.For stains, treat promptly with a soft cloth and mild soap.Avoid ironing directly on prints or embroidery; use a low-heat setting if necessary.Following these steps helps keep your covers fresh, vibrant, and long-lasting.

To keep your Lukzer furniture looking its best:Wood surfaces: Wipe with a soft, dry or slightly damp cloth. Avoid harsh chemicals or abrasive cleaners. Apply furniture polish or wax occasionally to maintain shine.Metal surfaces: Clean with a soft damp cloth and dry immediately to prevent water marks. Avoid scratching or using abrasive cleaners.General tips: Keep furniture away from direct sunlight and moisture to preserve the finish, and use coasters or mats to protect surfaces from spills.Regular care helps your furniture stay durable and visually appealing for years.

To protect your Lukzer furniture and covers, avoid using bleach, harsh chemicals, abrasive cleaners, or solvents. These can damage finishes, fade colors, or weaken fabrics. Stick to mild detergents, soft cloths, and gentle cleaning solutions to keep your products looking their best.

Yes — our furniture is designed for easy DIY (Do‑It‑Yourself) assembly. Each piece comes with a clear instruction manual and the basic tools you’ll need. If you run into any issues, you’re still welcome to reach out for guidance at info@lukzer.com

Most Lukzer furniture items are designed for easy DIY assembly and include all the basic tools you’ll need in the package. Typically, you will only need a screwdriver or an Allen key, which are usually provided. If you face any difficulty during assembly, you can contact us at info@lukzer.com

Lukzer furniture is designed for easy DIY assembly with a clear instruction manual included. If you still face difficulties, you can contact a local carpenter for assistance. For any guidance or questions during assembly, you can also reach out to us at info@lukzer.com

At present, Lukzer does not offer size or color customization. All products come in the standard sizes and colors listed on the website. We may consider offering customization options in the future based on customer feedback.

Yes, Lukzer welcomes bulk and corporate orders. For pricing, availability, and customization options, please email us at info@lukzer.com with your requirements and quantities, and our team will get back to you with a suitable offer.

For bulk or corporate orders, please reach out to us at info@lukzer.com. Include details like the products, quantities, and any special requirements, and our team will respond with pricing, availability, and next steps.

Yes! Lukzer occasionally offers special promotions, seasonal discounts, and coupon codes. Keep an eye on our website, newsletters, and social media for the latest

Currently, Lukzer does not offer post-purchase price adjustments. The price at the time of your order is final. We recommend checking for ongoing offers or discounts before completing your purchase to get the best deal.

All prices on Lukzer.com include GST, so the amount you see at checkout is the final price you pay. For business purchases, a GST invoice can be downloaded to claim input credit.

No, you can place an order as a guest without creating an account. For guest orders, make sure to provide a valid email address and mobile number, as we use these to send order confirmations, tracking updates, and invoices.Registering an account is optional but helps you track orders, save addresses, and access past invoices more conveniently.

If you have a Lukzer account, you can log in and go to My Orders to see all past orders and download invoices.For guest orders, check the confirmation email sent at the time of purchase — it contains your order details and invoice link. If you can’t find your invoice, you can always email us at info@lukzer.com for assistance.

Lukzer takes your privacy and security seriously. All personal details and payment information are encrypted and stored securely using industry-standard measures. We never share your information with third parties without your consent, and our payment gateways comply with secure banking standards to ensure safe transactions.For any questions about your data or privacy, you can contact us at info@lukzer.com

You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of any promotional email or SMS from Lukzer. Once unsubscribed, you will stop receiving marketing messages, though transactional messages like order confirmations and delivery updates will still be sent.If you face any issues unsubscribing, you can email us at info@lukzer.com for assistance.

You can reach our Customer Care team via email at info@lukzer.com. We’re available Monday to Saturday, 10 AM–7 PM IST to assist with any questions about orders, returns, assembly, or product information. For faster service, please include your order ID and relevant details in your email.

Lukzer Customer Care is available Monday to Saturday, 10 AM–7 PM IST. You can reach us via email at info@lukzer.com during these hours for any questions about orders, returns, assembly, or product information.

Our team typically responds within 24–48 hours during working hours (Monday to Saturday, 10 AM–7 PM IST). For faster assistance, please include your order ID and relevant details in your email to info@lukzer.com

You can share your feedback, suggestions, or complaints by emailing us at info@lukzer.com. Please include your order ID (if relevant) and a brief description of your concern. Our team reviews all feedback carefully and will get back to you as soon as possible.