Frequently Asked Questions

COD is available for selected serviceable pin codes and may depend on product type, location and courier availability.

If payment was deducted but the order was not confirmed, please wait for the gateway response. Reversals are usually handled by the bank or payment provider. You can contact us with transaction details for support.

Orders are usually processed within 1-3 business days and delivery generally takes 3-7 business days depending on location and courier serviceability.

Once your order is dispatched, tracking details are shared by email. You can use the tracking link to follow shipment updates.

Address changes can be requested before dispatch. Once the shipment is dispatched, address changes may not be possible.

Eligible returns are accepted within 7 days of delivery. Items must be unused and packed with all tags, parts and accessories.

Please contact support with your order details, reason for return and clear photos or videos if the product is damaged or defective.

Refunds are processed within 5-7 business days after inspection and approval, depending on payment method and banking timelines.

Many Lukzer products are DIY and include required fittings and assembly guidance. Please check the product page for item-specific details.

Most products are designed for simple assembly. Basic household tools may be helpful depending on the product.

A GST invoice is generated for orders where applicable. Please keep your order confirmation email for invoice and order details.

Warranty eligibility may vary by product. Please check the product page or warranty policy details, and contact support for product-specific questions.

Please report damage as soon as possible with your order ID and clear photos or videos so our team can review and assist.

You can contact the assembly support team after delivery to schedule service. Keep your product and order details ready for faster booking.

Assembly charges depend on product size and location. Small, medium and large product charges may vary, and odd-location rates may differ.

You may place an order as a guest. Creating an account can make order tracking and future purchases easier.

You can reach support through the Contact Us page or email us at info@lukzer.com. Include your order ID for faster help.