Cancel Before Dispatch
Orders can be cancelled before dispatch by contacting our support team.
Lukzer Policy
Cancellation Policy
Need to cancel an order? We've made the process simple and transparent.
After Dispatch
Once dispatched, cancellation is not possible. Return request may be available after delivery.
Refund Timeline
Refunds for cancelled orders are processed within 5-7 business days.
Support Email
Contact us at info@lukzer.com for cancellation assistance.
Before Dispatch
Orders may be cancelled before dispatch by contacting us at info@lukzer.com.
After Dispatch
Once an order has been dispatched, cancellation is not possible. However, customers may request a return after delivery in accordance with our Returns & Refunds Policy.
Refunds
Refunds for successfully cancelled orders will be processed within 5-7 business days to the original payment method, subject to applicable laws.
Order Placed
Your Lukzer order is confirmed.
Cancellation Request
Contact support before dispatch.
Request Approved
Eligible cancellation requests are approved.
Refund Initiated
Refund is initiated to the eligible payment method.
Refund Completed
Refund is completed within the expected timeline.
Please Note: Orders cannot be cancelled once dispatched. You may request a return after delivery as per our return policy.
Need Help Cancelling Your Order?
Our support team will guide you through the cancellation process.
